- Where is the spa located?
Spa Humaniti is located on the 9th floor of Hotel Humaniti Montreal, located at 340 Rue de la Gauchetière West.
- What is the best way to book my treatment?
In order to book your treatment, you can call us at 514-657-2593 or book online by clicking on the button on the top right corner of your screen.
- What is the cancellation policy?
If a treatment is canceled more than 48 hours from the treatment, no costs will be incurred.
If a treatment is canceled within 48 to 24 hours of treatment, 50% of the treatment value will be charged to the payment method left in guarantee.
If a treatment is canceled within 24 hours of treatment, the full value of the treatment will be charged to the payment method left in guarantee.
No appointment modification possible within 48 hours of treatment.
- Do you have locker rooms on site?
Yes, our facilities include locker rooms (women, men and accessible) with lockers available for your use. We also provide bathrobes and towels.
- Are there adapted bathrooms?
Yes, Spa Humaniti is accessible for people with reduced mobility.
- Is there parking available on site?
There is an indoor parking lot with hourly parking meter and Spa Humaniti offers it free of charge with all treatments totaling $100 or more*.There is also valet parking at the hotel at a cost of $25 and parking in the surrounding streets.* Terms & Conditions:
Applicable towards self parking only for Hotel guests, tourists and locals. Does not apply towards only product purchase, Humaniti residents or Valet parking.
Based on a 100$ spend on services before taxes at Spa Humaniti. Vouchers available at Spa Humaniti for same day use of Spa services.
- Are there other services on site that we have access to by using the spa?
The rooftop restaurant is accessible for spa guests during summer. The pool and gym are reserved for hotel guests and residents.
- Is it possible to book the Spa for a private event?
Yes, it is possible to privatize Spa Humaniti by booking a minimum of treatments, and by booking a minimum of hours. Please contact us for more details. - do
we-have-saunas-jacuzzi-or-steam-baths-at-the-spa?andnbsp;
">Do we have saunas, jacuzzi or steam baths at the spa?
We do not offer sauna, steam or whirlpools, however, guests have access to the outdoor pool when booking a massage, facial or body treatment for 2h before or after their treatment. Reservation for pool access is required and is open from spring to fall.
- do
we-offer-couples-massages?andnbsp;
">Do we offer couples massages?
We offer massages in separate rooms, however it is possible to perform the massages at the same time.
- do
we-issue-insurance-receipts-for-massages?andnbsp;
">Do we issue insurance receipts for massages?
Yes, all our massage therapists are certified and they offer insurance receipts. Insurance receipts can only be issued to the individuals receiving the massage.
- what
type-of-massages-do-we-offer?andnbsp;
">What type of massages do we offer?
We offer Swedish, therapeutic and deep tissue massages. There is the possibility of adding aromatherapy. All our massages are offered in 60 or 90 minute sessions.
• Do we offer massages for pregnant women? At the moment, we do not have the appropriate equipment to perform this type of massage.
- do
we-offer-massages-for-pregnant-women?
">Do we offer massages for pregnant women?
At the moment, we do not have the appropriate equipment to perform this type of massage.
- do
we-offer-false-nails?andnbsp;
">Do we offer false nails?
We offer the application and removal of gel polish but we do not offer the application or removal of acrylic nails or resins and powders.
- what
are-our-payment-methods?andnbsp;
">What are our payment methods?
By credit card or debit card. We can also charge for in-room treatments if you are staying at the Humaniti Hotel.
- how
to-make-a-reservation?andnbsp;
">How to make a reservation?
You can book by phone, email, on our website or on site. - are
there-ev-charging-stations?andnbsp;
">Are there EV charging stations?
Yes, they are included with the valet service at a cost of $25. - is-the
spa-accessible-for-people-with-reduced-mobility?andnbsp;
">Is the spa accessible for people with reduced mobility?
Yes, we have elevators and bathrooms to accommodate people with reduced mobility.
- why
do-we-need-a-credit-card-to-make-a-reservation?andnbsp;
">Why do we need a credit card to make a reservation?
Due to our cancellation policy, we must have a credit card on file for each reservation. However, no amount is charged at the time of making the appointment and the banking information is 100% confidential and protected by our computer system. You can view our cancellation policy online at spahumanitimontreal.com.
- do-we
have-products-for-sale?
">Do we have products for sale?
Yes, we offer our customers professional quality products including sunscreens, body products as well as facial products. We also offer Humaniti brand products such as sandals, yoga mats and insulated bottles.
- what
are-our-disinfection-standards?andnbsp;
">What are our desinfection standards?
We follow the cleaning standards established in hospitals in addition to using the same products. In addition, we disinfect and clean lockers as well as frequently touched surfaces between each client.
- What are our concellation policies?
If a treatment is canceled more than 48 hours from the appointment, no costs will be incurred.
If a treatment is canceled within 48 to 24 hours of appointment, 50% of the treatment value will be charged to the payment method left in guarantee.
If a treatment is canceled within 24 hours of appointment, the full value of the treatment will be charged to the payment method left in guarantee.
No appointment modification possible within 48 hours of treatment.
-
">
Product Return and Exchange Policy.
No exchange or reimbursement unless product is unopened, unused, and returned within 14 days of purchase date. Otherwise, all products are final sale.
- do-we-have-saunas-jacuzzi-or-steam-baths-at-the-spa?andnbsp;
">Do we have saunas, jacuzzi, or steam baths at the spa?
We do not offer sauna, steam or whirlpools, however, guests have access to the outdoor pool when booking a massage, facial or body treatment for 2h before or after their treatment. Reservation for pool access is required and is open from spring to fall.