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Frequently Asked Questions

  • Where is the spa located?
    Where is the spa located?
    Spa Humaniti is located on the 9th floor of Hotel Humaniti Montreal, located at 340 Rue de la Gauchetière West.
  • What is the best way to book my treatment?
    What is the best way to book my treatment?
    In order to book your treatment, you can call us at 514-657-2593 or book online by clicking on the button on the top right corner of your screen.
  • What is the cancellation policy?
    What is the cancellation policy?

    If a treatment is canceled more than 48 hours from the treatment, no costs will be incurred.

    If a treatment is canceled within 48 to 24 hours of treatment, 50% of the treatment value will be charged to the payment method left in guarantee.

    If a treatment is canceled within 24 hours of treatment, the full value of the treatment will be charged to the payment method left in guarantee.

    No appointment modification possible within 48 hours of treatment.

  • What are the security measures taken with COVID-19?
    What are the security measures taken with COVID-19?

    At Spa Humaniti Montreal, we have your well-being and relaxation at heart. In order to provide the best experience possible to our beloved guests, different measures were established to assure you a completely safe and enjoyable stay. Here is a detailed list of the different actions you will be able to observe at all different stages of your stay.   

    Spa Humaniti Montreal Team:  

    Every team member who will have the pleasure to welcome you was trained and is proficient with the measures detailed below. We are happy to be able to welcome you to our serene and safe environment.  

    Hand Hygiene: 

    Our team complies with irreproachable hygiene standards and makes sure to wash or disinfect hands between every guest interaction. 

    Disinfection: 

    Every space is disinfected multiple times every day. The frequency of disinfection will increase in high volume areas, to assure cleanliness and safety in our community. 

    Cleaning Products: 

    Every cleaning product used on property is Health Canada approved to assure the best level of disinfection and cleanliness possible. 

    Hand Sanitizing Stations: 

    You will find over 50 different sanitizing stations dispatched carefully throughout the Hotel and Spa for you to have access to sanitizer in every common area. 

    Reservations: 

    In order to offer better service and to assure social distancing, reservations for treatments are preferred. A confirmation and Covid symptoms screening call will be performed before every appointment. 

    Services Menu: 

    Our Humaniti Spa menu is available electronically for you to review.  

    Health Questionnaire: 

    The health questionnaire required before every treatment will also be available online. 

    Spa Team Protective Equipment: 

    Our massage therapists and beauticians wear procedure masks and protective goggles. 

    Guest Flow: 

    From the very moment you set foot at Spa Humaniti Montreal, our team will be ready to help and guide you to avoid any unnecessary waiting and/or gathering.  

    Treatment Areas: 

    All our treatment areas are deeply cleaned and disinfected between each session. In necessary areas, Plexiglass was installed to make you have a comfortable and safe experience.  

    Locker Rooms: 

    Our locker rooms remain available and are disinfected multiple times per day. Certain lockers will remain unavailable to assure social distancing. The restrooms are thoroughly cleaned and disinfected multiple times a day to assure a comfortable and safe environment. 

    Shower usage: 

    Our guests receiving massage therapy must take a shower in our locker room before receiving treatment. A bathrobe, towel, sandals, and bath amenities will be provided by our team. 

    Treatment tools: 

    Every tool used for different spa treatments is thoroughly cleaned between each session. Items that cannot be completely disinfected will be used and kept for one guest only to assure hygienic service. 

  • Do you have locker rooms on site?
    Do you have locker rooms on site?
    Yes, our facilities include locker rooms (women, men and accessible) with lockers available for your use. We also provide bathrobes and towels.
  • Are there adapted bathrooms?
    Are there adapted bathrooms?
    Yes, Spa Humaniti is accessible for people with reduced mobility.
  • Is there parking available on site?
    Is there parking available on site?
    Spa Humaniti offers parking with hotel valet service, available for $12.00.
  • Are there other services on site that we have access to by using the spa?
    Are there other services on site that we have access to by using the spa?
    The rooftop restaurant is accessible for spa guests during summer. The pool and gym are reserved for hotel guests and residents.
  • Do you offer vegan and natural products?
    Do you offer vegan and natural products?
    Yes, we offer products with vegan option. We use natural and canadian brands: Bkind and JB Skin Guru. BKIND is a brand designed to offer our customers both quality and avant-garde aesthetic and environmental trends. BKIND is Spa Humaniti's proud partner for vegan manicures and pedicures. Creator of the signature treatments of Spa Humaniti, the Montreal-based company JB Skin Guru is committed to the environment and sustainability, and their products are ethical, non-toxic, gluten-free and vegan.
  • Is it possible to book the Spa for a private event?
    Is it possible to book the Spa for a private event?<br>
    Yes, it is possible to privatize Spa Humaniti by booking a minimum of treatments, and by booking a minimum of hours. Please contact us for more details.

Hours

  • Sunday: 9AM - 7 PM
  • Monday to Thursday: 11AM - 7PM
  • Friday & Saturday: 9AM - 8PM
Reserve