Frequently Asked Questions

If a treatment is canceled more than 48 hours from the treatment, no costs will be incurred.

If a treatment is canceled within 48 to 24 hours of treatment, 50% of the treatment value will be charged to the payment method left in guarantee.

If a treatment is canceled within 24 hours of treatment, the full value of the treatment will be charged to the payment method left in guarantee.

No appointment modification possible within 48 hours of treatment.

At Spa Humaniti Montreal, we have your well-being and relaxation at heart. In order to provide the best experience possible to our beloved guests, different measures were established to assure you a completely safe and enjoyable stay. Here is a detailed list of the different actions you will be able to observe at all different stages of your stay.   

Spa Humaniti Montreal Team:  

Every team member who will have the pleasure to welcome you was trained and is proficient with the measures detailed below. We are happy to be able to welcome you to our serene and safe environment.  

Hand Hygiene: 

Our team complies with irreproachable hygiene standards and makes sure to wash or disinfect hands between every guest interaction. 

Disinfection: 

Every space is disinfected multiple times every day. The frequency of disinfection will increase in high volume areas, to assure cleanliness and safety in our community. 

Cleaning Products: 

Every cleaning product used on property is Health Canada approved to assure the best level of disinfection and cleanliness possible. 

Hand Sanitizing Stations: 

You will find over 50 different sanitizing stations dispatched carefully throughout the Hotel and Spa for you to have access to sanitizer in every common area. 

Reservations: 

In order to offer better service and to assure social distancing, reservations for treatments are preferred.

Services Menu: 

Our Humaniti Spa menu is available electronically for you to review.  

Health Questionnaire: 

The health questionnaire required before every treatment will also be available online. 

Spa Team Protective Equipment: 

Our massage therapists and estheticians wear procedure masks. 

Guest Flow: 

From the very moment you set foot at Spa Humaniti Montreal, our team will be ready to help and guide you to avoid any unnecessary waiting and/or gathering.  

Treatment Areas: 

All our treatment areas are deeply cleaned and disinfected between each session to make you have a comfortable and safe experience.  

Locker Rooms: 

Our locker rooms remain available and are disinfected multiple times per day.The restrooms are thoroughly cleaned and disinfected multiple times a day to assure a comfortable and safe environment. 

Treatment tools: 

Every tool used for different spa treatments is thoroughly cleaned between each session. Items that cannot be completely disinfected will be used and kept for one guest only to assure hygienic service. 

We do not offer sauna, steam or whirlpools, however, guests have access to the outdoor pool when booking a massage, facial or body treatment for 2h before or after their treatment. Reservation for pool access is required and is open from spring to fall. 

We offer massages in separate rooms, however it is possible to perform the massages at the same time.

Yes, all our massage therapists are certified and they offer insurance receipts. Insurance receipts can only be issued to the individuals receiving the massage. 

We offer Swedish, therapeutic and deep tissue massages. There is the possibility of adding aromatherapy. All our massages are offered in 60 or 90 minute sessions.

• Do we offer massages for pregnant women? At the moment, we do not have the appropriate equipment to perform this type of massage.

At the moment, we do not have the appropriate equipment to perform this type of massage.

We offer the application and removal of gel polish but we do not offer the application or removal of acrylic nails or resins and powders.

By credit card or debit card. We can also charge for in-room treatments if you are staying at the Humaniti Hotel.

Yes, we have elevators and bathrooms to accommodate people with reduced mobility.

Due to our cancellation policy, we must have a credit card on file for each reservation. However, no amount is charged at the time of making the appointment and the banking information is 100% confidential and protected by our computer system. You can view our cancellation policy online at spahumanitimontreal.com.

Yes, we offer our customers professional quality products including sunscreens, body products as well as facial products. We also offer Humaniti brand products such as sandals, yoga mats and insulated bottles.

We follow the cleaning standards established in hospitals in addition to using the same products. In addition, we disinfect and clean lockers as well as frequently touched surfaces between each client.

If a treatment is canceled more than 48 hours from the appointment, no costs will be incurred.

If a treatment is canceled within 48 to 24 hours of appointment, 50% of the treatment value will be charged to the payment method left in guarantee.

If a treatment is canceled within 24 hours of appointment, the full value of the treatment will be charged to the payment method left in guarantee.

No appointment modification possible within 48 hours of treatment.

No exchange or reimbursement unless product is unopened, unused, and returned within 14 days of purchase date. Otherwise, all products are final sale.