- Where is the spa located?
Spa Humaniti is located on the 9th floor of Hotel Humaniti Montreal, located at 340 Rue de la Gauchetière West.
- What is the best way to book my treatment?
In order to book your treatment, you can call us at 514-657-2593 or book online by clicking on the button on the top right corner of your screen.
- What is the cancellation policy?
If a treatment is canceled more than 48 hours from the treatment, no costs will be incurred.
If a treatment is canceled within 48 to 24 hours of treatment, 50% of the treatment value will be charged to the payment method left in guarantee.
If a treatment is canceled within 24 hours of treatment, the full value of the treatment will be charged to the payment method left in guarantee.
No appointment modification possible within 48 hours of treatment.
- Do you have locker rooms on site?
Yes, our facilities include locker rooms (women, men and accessible) with lockers available for your use. We also provide bathrobes and towels.
- Is there parking available on site?
Enjoy valet parking for just $15 when you book any service at Spa Humaniti.
Metered parking is also available on the surrounding streets.
- Are there other services on site that we have access to by using the spa?
Spa guests receiving a massage, facial, or body treatment are invited to enhance their experience by purchasing access to our heated rooftop pool and outdoor rooftop sauna.*
*Access is offered subject to availability, must be purchased and used on the same day as the treatment, and is non-transferable. The rooftop pool is available during the summer season only. Not valid on holidays.
- Is it possible to book the Spa for a private event?
Yes, it is possible to privatize Spa Humaniti by booking a minimum of treatments, and by booking a minimum of hours. Please contact us for more details. - Do we offer couples massages?
We offer massages in separate rooms, however it is possible to perform the massages at the same time. - Do we issue insurance receipts for massages?
Yes, we do. All of our massage therapists are fully certified and provide official insurance receipts for their treatments. Please note that receipts are issued exclusively to the individual receiving the service, in accordance with insurance regulations.Although we are located in Montréal, Québec, we welcome clients from across Canada. Our insurance receipts are valid nationwide and can be submitted to your provider regardless of your province of residence.We are pleased to work with most major Canadian insurance providers, including:- Manulife Financial
- Sun Life Financial
- Canada Life (Great-West Life)
- Blue Cross (including Ontario and Pacific Blue Cross)
- Green Shield Canada
- Desjardins Insurance
- Equitable Life of Canada
- Empire Life
- SSQ Insurance
- iA Financial Group (Industrial Alliance)
- Johnson Inc.
- Johnston Group
- Chambers of Commerce Group Insurance Plan
- ClaimSecure
- Cowan Insurance Group
- GroupHEALTH
- GroupSource
- Maximum Benefit
- Manion
- RWAM Insurance Administrators
- People Corporation
- TELUS AdjudiCare
- Union Benefits
...and more.We invite you to consult your individual policy to confirm your massage therapy coverage. Should you require assistance, our team is here to support you with care and professionalism. - Do we offer massages for pregnant women?
Yes, we do. The prenatal massage soothes the discomfort associated with pregnancy and it can be performed from the 13th week of pregnancy. - Do we offer false nails?
We offer Bio Sculpture Gel as the healthy and long-lasting nail extension alternative. Many length, color and design choices are possible. Perfect for anyone in need of recovering from the damage caused by shellac, acrylic or powder resin nails. - What are our payment methods?
By credit card or debit card. We can also charge for in-room treatments if you are staying at the Humaniti Hotel. - Are there EV charging stations?
Yes, they are included with the valet service at a cost of $25. - Is the spa accessible for people with reduced mobility?
Yes, we have elevators and bathrooms to accommodate people with reduced mobility. - Why do we need a credit card to make a reservation?
Due to our cancellation policy, we must have a credit card on file for each reservation. However, no amount is charged at the time of making the appointment and the banking information is 100% confidential and protected by our computer system. You can view our cancellation policy online at spahumanitimontreal.com. - Do we have products for sale?
Yes, we offer our customers professional quality products including sunscreens, body products as well as facial products. We also offer Humaniti brand products such as sandals, yoga mats and insulated bottles. - What are our disinfection standards?
We follow the cleaning standards established in hospitals in addition to using the same products. In addition, we disinfect and clean lockers as well as frequently touched surfaces between each client. - Product Return and Exchange Policy
No exchange or reimbursement unless product is unopened, unused, and returned within 14 days of purchase date. Otherwise, all products are final sale. - do-we-accept-dogs-?
">Do we accept dogs ?
Unfortunately, pets are not allowed on the spa premises.