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Frequently Asked Questions

  • Where is the spa located?
    Where is the spa located?
    Spa Humaniti is located on the 9th floor of Hotel Humaniti Montreal, located at 340 Rue de la Gauchetière West.
  • What is the best way to book my treatment?
    What is the best way to book my treatment?
    In order to book your treatment, you can call us at 514-657-2593 or book online by clicking on the button on the top right corner of your screen.
  • What is the cancellation policy?
    What is the cancellation policy?

    If a treatment is canceled more than 48 hours from the treatment, no costs will be incurred.

    If a treatment is canceled within 48 to 24 hours of treatment, 50% of the treatment value will be charged to the payment method left in guarantee.

    If a treatment is canceled within 24 hours of treatment, the full value of the treatment will be charged to the payment method left in guarantee.

    No appointment modification possible within 48 hours of treatment.

  • What are the security measures taken with COVID-19?
    What are the security measures taken with COVID-19?

    At Spa Humaniti Montreal, we have your well-being and relaxation at heart. In order to provide the best experience possible to our beloved guests, different measures were established to assure you a completely safe and enjoyable stay. Here is a detailed list of the different actions you will be able to observe at all different stages of your stay.   

    Spa Humaniti Montreal Team:  

    Every team member who will have the pleasure to welcome you was trained and is proficient with the measures detailed below. We are happy to be able to welcome you to our serene and safe environment.  

    Hand Hygiene: 

    Our team complies with irreproachable hygiene standards and makes sure to wash or disinfect hands between every guest interaction. 

    Disinfection: 

    Every space is disinfected multiple times every day. The frequency of disinfection will increase in high volume areas, to assure cleanliness and safety in our community. 

    Cleaning Products: 

    Every cleaning product used on property is Health Canada approved to assure the best level of disinfection and cleanliness possible. 

    Hand Sanitizing Stations: 

    You will find over 50 different sanitizing stations dispatched carefully throughout the Hotel and Spa for you to have access to sanitizer in every common area. 

    Reservations: 

    In order to offer better service and to assure social distancing, reservations for treatments are preferred.

    Services Menu: 

    Our Humaniti Spa menu is available electronically for you to review.  

    Health Questionnaire: 

    The health questionnaire required before every treatment will also be available online. 

    Spa Team Protective Equipment: 

    Our massage therapists and estheticians wear procedure masks. 

    Guest Flow: 

    From the very moment you set foot at Spa Humaniti Montreal, our team will be ready to help and guide you to avoid any unnecessary waiting and/or gathering.  

    Treatment Areas: 

    All our treatment areas are deeply cleaned and disinfected between each session to make you have a comfortable and safe experience.  

    Locker Rooms: 

    Our locker rooms remain available and are disinfected multiple times per day.The restrooms are thoroughly cleaned and disinfected multiple times a day to assure a comfortable and safe environment. 

    Treatment tools: 

    Every tool used for different spa treatments is thoroughly cleaned between each session. Items that cannot be completely disinfected will be used and kept for one guest only to assure hygienic service. 

  • Do you have locker rooms on site?
    Do you have locker rooms on site?
    Yes, our facilities include locker rooms (women, men and accessible) with lockers available for your use. We also provide bathrobes and towels.
  • Are there adapted bathrooms?
    Are there adapted bathrooms?
    Yes, Spa Humaniti is accessible for people with reduced mobility.
  • Is there parking available on site?
    Is there parking available on site?
    Spa Humaniti offers parking with hotel valet service, available for $12.00.
  • Are there other services on site that we have access to by using the spa?
    Are there other services on site that we have access to by using the spa?
    The rooftop restaurant is accessible for spa guests during summer. The pool and gym are reserved for hotel guests and residents.
  • Is it possible to book the Spa for a private event?
    Is it possible to book the Spa for a private event?<br>
    Yes, it is possible to privatize Spa Humaniti by booking a minimum of treatments, and by booking a minimum of hours. Please contact us for more details.
  • do we-have-saunas-jacuzzi-or-steam-baths-at-the-spa?andnbsp;
    ">Do we have saunas, jacuzzi or steam baths at the spa? 
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    We do not offer sauna, steam or whirlpools, however, guests have access to the outdoor pool when booking a massage, facial or body treatment for 2h before or after their treatment. Reservation for pool access is required and is open from spring to fall. 

  • do we-offer-couples-massages?andnbsp;
    ">Do we offer couples massages? 
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    We offer massages in separate rooms, however it is possible to perform the massages at the same time.

  • do we-issue-insurance-receipts-for-massages?andnbsp;
    ">Do we issue insurance receipts for massages? 
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    Yes, all our massage therapists are certified and they offer insurance receipts. Insurance receipts can only be issued to the individuals receiving the massage. 

  • what type-of-massages-do-we-offer?andnbsp;
    ">What type of massages do we offer? 
    <span style=What type of massages do we offer? 
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    We offer Swedish, therapeutic and deep tissue massages. There is the possibility of adding aromatherapy. All our massages are offered in 60 or 90 minute sessions.

    • Do we offer massages for pregnant women? At the moment, we do not have the appropriate equipment to perform this type of massage.

  • do we-offer-massages-for-pregnant-women?
    ">Do we offer massages for pregnant women?
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    At the moment, we do not have the appropriate equipment to perform this type of massage.

  • do we-offer-false-nails?andnbsp;
    ">Do we offer false nails? 
    <span style=Do we offer false nails? 
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    We offer the application and removal of gel polish but we do not offer the application or removal of acrylic nails or resins and powders.

  • what are-our-payment-methods?andnbsp;
    ">What are our payment methods? 
    <span style=What are our payment methods? 
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    By credit card or debit card. We can also charge for in-room treatments if you are staying at the Humaniti Hotel.

  • how to-make-a-reservation?andnbsp;
    ">How to make a reservation? 
    <span style=How to make a reservation? 
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    You can book by phone, email, on our website or on site.
  • are there-ev-charging-stations?andnbsp;
    ">Are there EV charging stations? 
    <span style=Are there EV charging stations? 
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    Yes, they are included with the valet service at a cost of $25.
  • is-the spa-accessible-for-people-with-reduced-mobility?andnbsp;
    ">Is the spa accessible for people with reduced mobility? 
    <span style=Is the spa accessible for people with reduced mobility? 
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    Yes, we have elevators and bathrooms to accommodate people with reduced mobility.

  • why do-we-need-a-credit-card-to-make-a-reservation?andnbsp;
    ">Why do we need a credit card to make a reservation? 
    <span style=Why do we need a credit card to make a reservation? 
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    Due to our cancellation policy, we must have a credit card on file for each reservation. However, no amount is charged at the time of making the appointment and the banking information is 100% confidential and protected by our computer system. You can view our cancellation policy online at spahumanitimontreal.com.

  • do-we have-products-for-sale?
    ">Do we have products for sale?
    <span style=Do we have products for sale?
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    Yes, we offer our customers professional quality products including sunscreens, body products as well as facial products. We also offer Humaniti brand products such as sandals, yoga mats and insulated bottles.

  • what are-our-disinfection-standards?andnbsp;
    ">What are our desinfection standards?
    <span style=What are our desinfection standards?
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    We follow the cleaning standards established in hospitals in addition to using the same products. In addition, we disinfect and clean lockers as well as frequently touched surfaces between each client.

  • What are our concellation policies?
    What are our concellation policies?

    If a treatment is canceled more than 48 hours from the appointment, no costs will be incurred.

    If a treatment is canceled within 48 to 24 hours of appointment, 50% of the treatment value will be charged to the payment method left in guarantee.

    If a treatment is canceled within 24 hours of appointment, the full value of the treatment will be charged to the payment method left in guarantee.

    No appointment modification possible within 48 hours of treatment.

  • product-return and-exchange-policy

    ">

    Product Return and Exchange Policy.

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    No exchange or reimbursement unless product is unopened, unused, and returned within 14 days of purchase date. Otherwise, all products are final sale.

     

Hours

  • Monday to Thursday 10am - 7pm

  • Friday to Sunday 9am - 5pm 

 

Reserve