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Frequently Asked Questions

  • Where is the spa located?
    Spa Humaniti is located on the 9th floor of Hotel Humaniti Montreal, located at 340 Rue de la Gauchetière West.
  • What is the best way to book my treatment?
    In order to book your treatment, you can call us at 514-657-2593 or book online by clicking on the button on the top right corner of your screen.
  • What is the cancellation policy?

    If a treatment is canceled more than 48 hours from the treatment, no costs will be incurred.

    If a treatment is canceled within 48 to 24 hours of treatment, 50% of the treatment value will be charged to the payment method left in guarantee.

    If a treatment is canceled within 24 hours of treatment, the full value of the treatment will be charged to the payment method left in guarantee.

    No appointment modification possible within 48 hours of treatment.

  • Do you have locker rooms on site?
    Yes, our facilities include locker rooms (women, men and accessible) with lockers available for your use. We also provide bathrobes and towels.
  • Is there parking available on site?
    There is an indoor parking lot with hourly parking meter and Spa Humaniti offers it free of charge with all treatments totaling $100 or more*. 
    There is also valet parking at the hotel at a cost of $25 and parking in the surrounding streets.

    * Terms & Conditions:

    Applicable towards self parking only for Hotel guests, tourists and locals. Does not apply towards only product purchase, Humaniti residents or Valet parking. 

    Based on a 100$ spend on services before taxes at Spa Humaniti. Vouchers available at Spa Humaniti for same day use of Spa services. 

  • Are there other services on site that we have access to by using the spa?
    Spa guests who receive a Massage, Facial or body treatment have 2-hour access to Hotel Humaniti's outdoor rooftop sauna & heated pool. (Pool is open during the summer months only, weather permitting)  
  • Is it possible to book the Spa for a private event?
    Yes, it is possible to privatize Spa Humaniti by booking a minimum of treatments, and by booking a minimum of hours. Please contact us for more details.
  • Do we offer couples massages?
    We offer massages in separate rooms, however it is possible to perform the massages at the same time. 
  • Do we issue insurance receipts for massages? 
    Yes, all our massage therapists are certified and they offer insurance receipts. Insurance receipts can only be issued to the individuals receiving the massage. 
  • Do we offer massages for pregnant women? 
    At the moment, we do not have the appropriate equipment to perform this type of massage. 
  • Do we offer false nails? 
    We offer Bio Sculpture Gel as the healthy and long-lasting nail extension alternative. Many length, color and design choices are possible. Perfect for anyone in need of recovering from the damage caused by shellac, acrylic or powder resin nails.
  • What are our payment methods? 
    By credit card or debit card. We can also charge for in-room treatments if you are staying at the Humaniti Hotel. 
  • Are there EV charging stations? 
    Yes, they are included with the valet service at a cost of $25. 
  • Is the spa accessible for people with reduced mobility? 
    Yes, we have elevators and bathrooms to accommodate people with reduced mobility. 
  • Why do we need a credit card to make a reservation? 
    Due to our cancellation policy, we must have a credit card on file for each reservation. However, no amount is charged at the time of making the appointment and the banking information is 100% confidential and protected by our computer system. You can view our cancellation policy online at 
  • Do we have products for sale? 
    Yes, we offer our customers professional quality products including sunscreens, body products as well as facial products. We also offer Humaniti brand products such as sandals, yoga mats and insulated bottles. 
  • What are our disinfection standards? 
    We follow the cleaning standards established in hospitals in addition to using the same products. In addition, we disinfect and clean lockers as well as frequently touched surfaces between each client. 
  • Product Return and Exchange Policy 
    No exchange or reimbursement unless product is unopened, unused, and returned within 14 days of purchase date. Otherwise, all products are final sale. 


  • Monday to Thursday : 10am - 7pm

  • Friday & Saturday : 9am - 6pm

  • Sunday : 9am - 5pm